FREQUENTLY ASKED
Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Returns
Do You Accept Returns?
Returns are accepted in the form of store credit. Accessories, self care, and any intimate items are considered final sale. Anything purchased at a discount of 20% or higher is also considered final sale.
Returns must be approved within 14 days of item delivery date.
Please reach out to us at hello@orchidandemberboutique.com to intitiate a return.
WHERE DO I SEND MY ITEMS?
Because we are a home based business, we will not publish this information online. Please email hello@orchidandemberboutique.com to initiate the return process.
Shipping
What Are Your Shipping Times?
All in stock items ship within 2-3 business days of your order. Your order may ship in different packages or from different locations, depending on which item you are purchasing. ALL items will ship from the USA.
HOW LONG DO PREORDERS TAKE?
All preorder items have an ETA listed in the item description. Please be sure you are aware of the time frame before ordering any preorder items.
Products
WHAT VENDORS DO YOU USE?
We are proud to support other small businesses through our small business. 95% of the products we offer are created, produced or printed by other women owned small businesses in the USA. We hold our vendors to a high standard and proud to offer their lines and services through O&E.